Gymboree Reviews

I ordered several items online, all were in stock of course. But after they had shipped, I found that one item was missing. I got no explanatory e-mail at all. So I asked the CS by e-mail, whether it would be shipped separately, but I never received any reply. So I tried Facebook, and finally got to know that my item had been canceled as out of stock at the time of shipping. What? It was in stock when ordered! I cannot believe that it can happen. Why? It is very frustrating, as the item is in stock again now, but they won't ship it to me unless I order it again as they do not backorder. Also, it was a part of an outfit, so I am really angry as I have leggings with no top to pair with now. Cancelling items after ordering is the reason I stopped shopping at Hanna Andresson. I never shop at Gymboree again. Do not recommend.

I will never order from this company again. They said I'd get my twins PJ sets(4 of them) by Dec. 13th(not a estimated delivery date) and now they said it'll be possibly by Dec. 22nd only a few days before Christmas when I no longer need them. OnTrac said they don't even have the package. The company refused to send out new sets(I said I'd pay for them as long as they cover the cost of RUSH shipping) They said no. Terrible. Buyer beware. I plan to share my terrible experience with this company on all of my social media platforms.

I ordered items Nov 7th still not here called several times to have them help me find my package... told me inhad to contact the transport company would not even give me the number until I talked to a manager... transport company lost my package after I received an email from them stating they had lost it gymboree still would not do anything about it until over a week later... when I finally was able to get gymboree to help me they customer service wouldn't help me reorder to lazy... I finally said i would take care of it myself just give my money back!

Kids dress collection is superb specially for girls, very cute dress and colors. New design and models, they have special collection for ladies too.

I came here to complain because the website is so unfriendly. For 3 days I have been trying to submit an order; I get all done and ready to "review" and I get "An error has occurred" with no explanation of what the error is or how to fix it. After multiple times checking my info, I give up. Glad now that order was not accepted. Seems I am the lucky one. Though I do love their offerings, I will not be visiting the website again.

I have been a gymboree fan for 10 years... but this is not the first time they messed up. Paid $20 to arrive by today according to their promise, but it missed the plane and is now arriving on Mon.

I am really disappointed by their customer service. I have been a customer for 10 years, but I am not going to return. I had ordered a package and paid $20 to have it arrive early. When I was in the check-out process on August 4th it said it would arrive on August 6th. Then later that afternoon they sent me a shipping email that AGAIN said it would arrive on August 6th. So I check on the status of the shipment the morning of August 6th and it says that the package missed getting onto the plane. So now the delivery date is August 9th...um.... that is a vast difference. So I called customer service and was given the typical well it takes 3 days for it to arrive. I tell the lady that is not what it said at check-out, and that it not what YOUR shipping email said to me. This is what I think happened... the package from them was not delivered in time to get onto the plane- what the new shipping email says. It says 8:14am package was not loaded onto plane. 8:15 am package arrived at facility. It is CRAZY to me that they will not return me my $20. The gal on the phone said that only if it does not arrive by Mon will they return the $20... that is so bad. I paid the $20 so it would get here on time for photos... I had to change out photo date and now it is over 2 wks away, so I wasted my $20. Sadly, I had $500 more worth of product in my cart, but I am no longer buying it. They lost my business, sadly. They really ought to provide honest and fair customer service, and do not tell your customer a promise without fulfilling it. And if you made a mistake, fix it. Give the $20 back. ugh.

Quality has gone down how come the prices haven't gone down also? Y'all close all the stores and then return inside of childrens place with the same high prices

My credit card was charged with additional rush delivery fee but the items were not delivered. Called customer service but they said they can't help! Stay away and save your time and money.

Cannot review the product JUST the shipping. Purchased on Nov 29... shipped Dec 14. Now it is Dec 26 and the shipment is MIA

Why so long to put in the mail?

This was my go to store when my children were small now that I have grandchildren I thought the tradition would continue... NOPE